Terms and Conditions

Effective Date: 02.06.2025
Last Updated: 02.06.2025

Welcome to PetPimper! By accessing and using our website (the "Site") and purchasing our products, you agree to be bound by these Terms and Conditions (the "Terms"). Please read them carefully.

1. Use of the Site

You agree to use the Site for lawful purposes only. You are prohibited from using the Site in any way that could damage, disable, or impair the Site or interfere with any other party's use of the Site.

2. Orders and Payment

When you place an order, you agree to provide current, complete, and accurate information for all purchases. We reserve the right to refuse or cancel any order at our discretion. All prices are listed in Australian Dollars and are subject to change without notice.

3. Shipping and Delivery

We will ship products to the address you provide. We pride ourselves on prompt fulfilment times for our orders. Delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers or events beyond our control.

4. Returns and Refunds

Please refer to our Refund Policy for details on returns, refunds, and exchanges.

5. Intellectual Property

All content on the Site—including text, graphics, logos, images, and software—is the property of PetPimper or its licensors and is protected by applicable laws. You may not use any content without our prior written consent.

6. Personal Information

When you use the Site, we collect certain personal information from you, such as your name, email address, shipping and billing addresses, and payment details. This information is used to process your orders, improve our services, and communicate with you. For more details, please review our Privacy Policy.

By using the Site, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

7. Limitation of Liability

To the fullest extent permitted by law, PetPimper will not be liable for any damages arising from your use of the Site or purchased products, including but not limited to indirect, incidental, or consequential damages.

8. Governing Law

These Terms are governed by the laws of Queensland Australia without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively by the courts located in Queensland Australia.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Site indicates your acceptance of the modified Terms.

10. Contact Us

If you have any questions or concerns, please contact us at:
Email: admin@petpimper.com
Mailing Address: PO BOX 1342 Maroochydore BC QLD 4558