Shipping Policy

Effective Date: 02.06.2025
Last Updated: 02.06.2025

At PetPimper, we strive to deliver your order as quickly and efficiently as possible. Please review our Shipping Policy below for details on how we handle shipping.

1. Processing Times

Orders are typically processed within 1 business day after receiving payment confirmation.

Orders placed on weekends or holidays may be processed the next business day.

2. Shipping Rates and Delivery Times

We offer shipping to Queensland, New South Wales, Australian Capital Territory, Victoria, South Australia, Tasmania, Western Australia, Northern Territory within the country of Australia.

Shipping costs are calculated at checkout based on your location and selected shipping method. BELOW RATES ARE STANDARD ESTIMATES ONLY AND SUBJECT TO CHANGE.

Estimated* Shipping Costs:

Estimated delivery times:

Standard Shipping: 2-8 business days

Express Shipping: 1-4 business days

Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. International Shipping (If Applicable)

We offer international shipping to select countries.

Customers are responsible for any customs duties, taxes, or fees incurred upon delivery.

Delivery times for international orders vary based on destination and customs processing.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information.

You can track your order using the link provided in the email.

5. Address Accuracy

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Delayed or Lost Orders

While we strive to deliver on time, delays can happen due to external factors.

If your order has not arrived within the estimated delivery window, please contact us at admin@petpimper.com with your order number, and we will investigate.

7. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries.

Hazardous or restricted items may have specific shipping limitations.

8. Contact Us

If you have any questions about our shipping policy, please contact us at:

Email: admin@petpimper.com
Mailing Address: PO BOX 1342 Maroochydore BC QLD 4558